Before you return a Tanzeb Chikankari product, please take a moment to understand how our products are made. All our products are hand block printed and embroidered by traditional artisans mostly in rural areas using elaborate process,resulting in each product being unique and slightly different from each other. Most of the processes are manual; hence the irregularities which may occur are characteristic of the process and not counted as a defect.

NOTE: Processing the order within India takes 5- 7 working days and then shipping takes 6 - 10 working days.

• We do not offer Refunds and we accept Returns against Exchange or Store credit valid for 3 months.
• The product bought will only be accepted for exchange if informed within 3 days after the delivery and are in perfect condition with no damage, stains or marks.
• The Tanzeb Chikankari team holds the right to not accept returns in case the product is used or damaged by the customer.
• Exchange is only applicable once and with the products of equal price value or more.
• No Returns or Exchanges for Discounted/Sale productsShipping & COD charges are non-refundableIn case of exchange, customers are required to pay Rs. 500 exchange fee for us to book the reverse pick up and send the exchanged piece. 
• Parcel sent to us without a prior email and call will not be accepted.

CANCELLATION POLICY

• Cancellation will only be accepted if your order hasn’t been shipped. A cancellation fee of Rs. 500 will be charged on pre-paid orders.

INTERNATIONAL SHIPPING

• We ship worldwide. Your purchase will be shipped through a reliable courier partner. Please allow up to 1-2 weeks for your package to arrive.
• Some areas may take longer depending on customs. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country.
• The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees.

• FOR ALL EXCHANGE, PLEASE SHIP TO THE FOLLOWING ADDRESS: Tanzeb Chikankari #8, 2nd Main , HAL stage 2,Kodihalli ,opposite Leela palace ramp 2, near Axis bank, Bangalore-560008 Karnataka M:+919916900719